Hermitage of Management & Standards Ltd.

ISO Consultancy Company In BD

ISO 9001, Quality Management System (QMS)

ISO 9001, Quality Management Systems (QMS)

What Is a Quality Management System (QMS)?

A structured system that documents processes, methods and responsibilities for accomplishing quality policies and objectives is referred to as a quality management system (QMS).

Using a QMS, a company may better satisfy consumer and regulatory obligations while continuously improving its effectiveness and efficiency.

The most widely used method for quality management

ISO 9001:2015 (Quality Management System), is the international standard that specifies standards for quality management systems. The word “QMS” refers to the complete system, not only the ISO 9001 standard or the bundle of documents that explain the QMS. Only the system is described in the documentation.


Numerous advantages accrue to business owners who implement an ISO 9001-compliant quality management system. A boost in efficiency and production, as well as an advantage over your competitors, is usually the result.

The following are some of the commercial advantages you should take into account.

  • Helps in Leadership

Many leadership or management teams focus on individual things like growth or revenue. However, a quality management system makes sure the business is well-balanced and sets goals by monitoring performance.

  • Encourages a Customer-centric Company Model

If your business fails to satisfy customers, it won’t survive. But to keep your customers happy, a quality management system specifies precisely what your organization has to accomplish to meet and exceed customer expectations.

  • Improving Company Culture

A quality management system will help a company to meet all customer satisfaction. Not only that, but quality also refers to the operational planning and decision-making processes, policies, and procedures.

  • Boosts The Profit Margin

A successful quality management system encourages all workers to take a systematic approach to address risks and opportunities. This implies that when the demands of consumers change, new technologies emerge, and difficulties arise, all workers automatically discover opportunities to reduce errors and increase profit.

  • Control New Innovations.

New invention or innovation is the other name of survival in a fast-moving world. However, it’s not easy to come up with new ideas for a business all of a sudden.

And that’s where a QMS comes into the game.

A quality management system aids in knowing the changes that need to be made, the coordination of subject matter experts, and documentation to ensure that the product or service is suitable for the function.

  • Helps In Figuring Out Why Things Aren’t Working As Planned.

The quality management system can remedy the root cause of declining profitability, decreasing market share, and diminishing liquidity.

Many companies have hasty judgments before determining the true reason for an issue. As a result, decisions are taken without consideration of the long-term effects. It becomes easier to connect the dots with a quality management system in place.


In terms of worldwide recognition and implementation, ISO 9001:2015 is the most widely accepted and applied quality management system standard. Using ISO 9001:2015 as a guide, enterprises can create their own quality management systems (QMS).

There’re a number of other standards related to quality management systems, including the ISO 14000 series of environmental management systems, ISO 13485 (quality management systems for medical devices), ISO 19011 (auditing management systems), and ISO/TS 16949 (quality management systems for commercial vehicles) (quality management systems for automotive-related products).


Each component of a quality management system contributes to the following orders of serving the needs of customers and the company. Quality management systems should be tailored to the specific demands of each firm, but the following characteristics are similar to all:

The quality policies and objectives of the organization are outlined below.

  • Quality Manual
  • Procedures, instructions, and records
  • Data management
  • Internal processes
  • Customer satisfaction from product quality
  • Improvement opportunities
  • Quality analysis


An organization must first identify and manage a variety of interconnected, multi-functional processes in order to assure customer satisfaction before implementing a quality management system. The company’s many goals, demands, and goods and services should impact the QMS design.

Product and Quality Management Systems (QMS) can be continually improved with this framework based mostly on Plan – do – check (PDCA). The following are the first steps in putting in place a quality management system:

  • Design
  • Build
  • Deploy
  • Control
  • Measure
  • Review
  • Improve


Craftsmen’s guilds, which date back to the Middle Ages, were the earliest examples of organized labor in the history of quality. During the Industrial Revolution, the first quality management systems were implemented. More workers and greater production volumes necessitated the development of best practices to assure excellent outputs.

Controlling product and process results became standard practice after some time. There are already established standards for quality management systems based on these documented best practices.

For example, during World War II, bullets manufactured in one state had to function well with weapons manufactured in another. Initially, the military scrutinized every single piece of equipment. With the publishing of military-specification standards and training courses in Walter Shewhart’s statistical process control techniques, the military began to utilize quality sampling techniques for inspection to streamline the process without losing safety.

Quality became more important just after World War II. By adopting American philosophers like Joseph M. Juran and W. Edwards Deming and moving the focus from inspection to enhancing all organization processes via the people who utilized them, the Japanese had a quality revolution.

Also Read: ISO 14001, Environmental Management System


When tendering for contracts, ISO 9001 certification allows companies to enhance their performance and show that they can deliver excellent products and services. Following a successful audit against the ISO 9001 standard, certification allows firms to do the following:

  • Increase the effectiveness of your operations.
  • Ensure compliance with all applicable laws and rules.
  • Reach out to new customers
  • Recognize and deal with problems

WHY ISO 9001?

It’s a globally accepted standard for developing, implementing, and maintaining an effective Quality Management System. Organizations of any size or sector may utilize it, and any firm can employ it.

Many companies demand that their suppliers have this accreditation to assure customer happiness and improvement, which is an international standard.

ISO 9001 certification assures your clients that you have implemented a Quality Management System based on the seven quality management principles of ISO 9001, which is a requirement for certification.


The World’s best quality management system is ISO 9001. Its goal is to assist businesses to serve their customer and business partners more effectively. This is done by establishing a structure to ensure that goods or services are maintained consistently.

The system is based on the following seven principles.

  • Customer focus
  • Leadership
  • Engagement of people
  • Process approach
  • Improvement
  • Evidence-based decision making
  • Relationship management

These principles may vary from organization to organization. Also, the order can be changed by their priorities.


You can find more about auditing ISO 9001 on HMS (Hermitage of Management & Standards). HMS is basically an organization that delivers services to help customers implement and maintain MSS (International Management system standards) and other Japanese system standards.

HMS provides services to the public and private sectors in a wide range of businesses, including production, service, and commerce.

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