Hermitage of Management & Standards Ltd.

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Total Quality Management (TQM) in Bangladesh

Total Quality Management (TQM) in Bangladesh

Total Quality Management along with QCC, KAIZEN & 5-S Techniques


Total Quality Management (TQM) is a Japanese born comprehensive and structured organization-wide management culture which depicts that every employee from bottom to top must maintain a high standard of tasks in every aspect of operation of the organization for long term success.

In a TQM endeavor, all members of an organization participate in continuous improvement of the quality of processes, products, services, and the culture in which they work. Quality assurance of products or services to the customer depends on the strength of the TQM which organization has adopted. Quality Control Circle (QCC) is formed by the bottom level workers with close supervision and monitoring of the mid or top level management.

QCC is a systematic, scientific and structured team who regardless the routine work, will work for improvement of the activities of the processes so that tasks become easier and safer.

KAIZEN has originated from Japan which means “Continuous Improvement” intends to make a better change in every step or function of the organization so that tasks become easier, safer and visualized. Starting from the minor improvement heading to the major by the effort of bottom level employees with the help of top level. Regardless of the daily routine work everyone will work for improvement in a routine basis.

5-S consists of 5 Japanese word which actually a 5 steps activity for better housekeeping with strong visualization so that workplace becomes organized, neat & clean and systematic consisting only necessary things within the hand distance. 5-S is a culture or habit more than the technique for continuous improvement.

Key benefits of implementing TQM

  • Strengthened competitive position
  • Encourages a strategic approach to management at the operational level through involving multiple departments in cross-functional improvements and systemic innovation processes
  • Works equally well for service and manufacturing sectors
  • Cease dependence on mass inspection; require, instead, statistical evidence that quality is built in
  • Find the problems; constantly improve the system of production and service.
  • Adaptability to changing or emerging market conditions and to environmental and other government regulations
  • Customer Orientation-Not Producer Orientation
  • Assures better quality performance in every sphere of activity
  • Helps in checking non-productive activities and waste
  • Thoroughgoing Standardization/ Continuous Systematic Improvement
  • Increases employee motivation through the provision of a safer workplace and participation process