Quality Management System
ISO 9001 standard shortly known as Quality Management System (QMS) is one of the most important and popular standard & most structured quality framework in the world. ISO 9001 is the international standard that specifies requirements for a quality management system (QMS). This standard was first published in 1987 and subsequently updated in 1994, 2000, 2008 and 2015. QMS provides an organization with a set of philosophies that ensure focused, scientific and proven approach to the management to consistently achieve customer satisfaction and continually improve operational effectiveness. QMS establishes and improves quality of the management of both product and service organization regardless the type and size of the organization. The ISO 9001 standard provides a framework of globally recognized principles of quality management, including: customer focus, leadership, involvement of people, process approach to management, continual improvement, factual approach to decision making and mutually beneficial supplier relationships.
Fig: Representation of the structure of this International Standard in the PDCA cycle