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ISO 9001 QMS

Quality Management System

ISO 9001 standard shortly known as Quality Management System (QMS) is one of the most important and popular standard & most structured quality framework in the world. ISO 9001 is the international standard that specifies requirements for a quality management system (QMS). This standard was first published in 1987 and subsequently updated in 1994, 2000, 2008 and 2015. QMS provides an organization with a set of philosophies that ensure focused, scientific and proven approach to the management to consistently achieve customer satisfaction and continually improve operational effectiveness. QMS establishes and improves quality of the management of both product and service organization regardless the type and size of the organization. The ISO 9001 standard provides a framework of globally recognized principles of quality management, including: customer focus, leadership, involvement of people, process approach to management, continual improvement, factual approach to decision making and mutually beneficial supplier relationships.

(Preview of ISO 9001:2015 – Quality Management Systems — Requirements)

Key benefits of implementing ISO 9001:

  • Ensure the ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements
  • Facilitate opportunities to enhance customer satisfaction & improve customer loyalty leading to profitable business
  • Addressing risks and opportunities associated with its context and objectives
  • Demonstrate conformity to specified quality management system requirements
  • Gain confidence to interested parties as to the consistency, effectiveness and efficiency of the organization
  • Improvement of organizations’ credibility and image as well as improvement of customer satisfaction which leads to increased credibility and competitiveness in the market
  • Provide senior management with an efficient management process aligned with better process integration. Guide to take proactive measures rather reactive actions.
  • Communicate a positive message to staff and customers
  • Develop a culture of continuous assessment and improvement
  • Integration and alignment of internal processes which will lead to increased productivity and results

Fig: Representation of the structure of this International Standard in the PDCA cycle